In business situations, trainers have a very specific job to do. It is a key part of their job to understand the tasks at hand and to communicate to the newly hired or newly training staff about the tasks that he or she will perform. Initially, it seems like this would be simple and straightforward. You’ll tell someone how to do something specifically by going over each step. However, there is often more to the process than just this. In most situations, business owners expect that trainers will do more than just provide basic information.
One of the key components of the job of a trainer is to communicate how to do something. However within the training room, it is also important to take this one step further. You’ll need to teach the individual about the rules of the job or tasks involved. And, you need to communicate the reasoning behind this process. Why is this important? Why does it have to be done in this manner? By doing this, it helps the individual to grasp the value of following the rules and gives them the best opportunity to accomplish their goals.
Set the Example
Another one of the rules of the trainer is to set the example for employees. This means not talking negatively about the company. It means discussing specific topics in a positive way. And, it means providing information about the company in a positive light. It means following the rules not just while training but also when doing the job later on. Once a person is a trainer and educator of other individuals, those other individuals will always look up to that individual long term. Following the rules is essential all of the time.
Establish a Work Ethic
Also important during any training session is to communicate the expectations of the company. Specifically, this means working on improving the work ethic of the individual. Set expectations, communicate them clearly and then follow up to ensure they are completely followed. This ensures the long term success of everyone involved.
Trainers also need to be experts. Individuals will have questions. No matter if it is a board room with well qualified executives or a group of new hires, be prepared to provide information about any question that comes up.
Ultimately, the trainer is the communicator and educator within any business environment. He or she represents the company and the tasks at hand. Their job is complex in that they need to provide key information, follow up, guide and even motivate these individuals and new hires to complete their job. Challenging, his role can often make or break the success of anyone that comes into the company to work and whether they remain there long term.